About the Role
Steel & Tube, New Zealand’s leading steel solutions provider with over 70 years of history, is looking for a Senior Account Manager based in Auckland. Reporting to the Sales Manager, this senior external sales role focuses on managing and growing a portfolio of our highest-value (P1) customers. You will act as the primary relationship owner, embedding yourself in their businesses, understanding their challenges and long-term goals, and consistently delivering exceptional service and commercial outcomes.

You will work closely with key and strategic customers across construction, infrastructure, engineering and related sectors to identify growth opportunities, resolve issues promptly, and leverage the complete Steel & Tube product suite from structural steel and roofing through to stainless, fastenings and specialised solutions. As the key contact for larger project and tender work, you will coordinate with specialists and the wider sales team from opportunity through to successful delivery, always representing the One Company approach.

This is a commercially focused role that combines high-level relationship management with clear accountability for sales targets, margin, credit and customer retention. You will use analytics to understand market conditions and portfolio performance, develop growth strategies for products and national merchants in the region, and stay ahead of competitor activity and industry trends. The position offers real ownership of a premium customer base, the chance to influence outcomes at a senior level, and the opportunity to make a tangible impact on both customer success and the Upper North business.

Key Responsibilities

• Manage, maintain and grow relationships at all levels within assigned high-value customer portfolios
• Act as the internal advocate for your customers and the external face of Steel & Tube across the full customer lifecycle
• Identify opportunities, overcome barriers and deliver tailored solutions that drive sales and profitable growth
• Lead end-to-end engagement on larger project and tender opportunities, coordinating with specialists and the wider team
• Use analytics to understand market conditions, portfolio performance and growth potential
• Develop and implement growth strategies for products, markets and national merchants in the region
• Maintain broad product knowledge across the full Distribution range while building specialist expertise where required
• Work closely with the CX, Operations and Warehouse teams to ensure seamless customer experience and ‘customer delight’
• Uphold all health, safety, environment and continuous improvement standards

What You’ll Bring

• Proven track record of achieving sales targets and growing customer relationships, ideally within steel or a similar industrial/distribution environment
• Experience managing multi-site or national customers and working in tendering/construction project environments
• Strong commercial acumen with the ability to use analytics, plan, forecast and manage credit/debtors effectively
• Excellent relationship management, influencing and problem-solving skills
• Ability to understand complex customer needs and translate product solutions clearly
• Organised, self-motivated and comfortable taking ownership with minimal supervision
• Sound understanding of health, safety and environmental requirements
• Desirable: tertiary qualifications in business, sales or marketing; experience reading plans or working with CRM/ERP systems

Why Steel & Tube?
Join a trusted New Zealand company with a collaborative culture and a national network delivering essential steel solutions across infrastructure, construction, engineering, manufacturing and rural sectors. You’ll work in a supportive team that values integrity, results and continuous improvement while contributing to meaningful projects nationwide.

Ready to take ownership of high-value accounts and drive growth as a Senior Account Manager